UPDATE: As of 7th April 2022

• Brisbane
• Gold Coast
• Ipswich
• Lockyer Valley
• Logan
• Noosa
• Moreton Bay
• Redland
• Scenic Rim
• Somerset
• Sunshine Coast.

POLICY: All Nutmeg Staff are Triple/Quadruple Vaxed for yours and their safety. Should you require any further information in regards to you Event Space safety and Compliance you may ask them for a Covid Safety Plan so that you are aware of the compliance rules at their site.

With our off-site events we also comply with Covid Plan for Catering under the guidelines set out by QLD Health. You can obtain a copy of the plan once you have booked your event. The plan will be tailored to your event space if it is at a private facility or open aired space and also show the Staff Induction that is mandatory for all our Staff before they enter your site or event.

Any food/preparation component ordered for your event is non refundable should your event be cancelled due to Covid Lockdown. Staff Component for the event will be left on your account as a credit towards your next event. Sorry no Refunds. 

Cancellation

If the unfortunate should happen and you need to cancel your function, the following guidelines apply:

1. If written notification of cancellation is received more than 30 days prior to the function date, Nutmeg and Pepper will refund your deposit less 20% to cover any administration, loss of other events that could have been booked in for this date and other costs associated unless changing the date or you can choose to keep the whole amount in credit for another event within 2 years of deposit. There will also be an additional cost of any purchases made towards the event that were ordered prior to the Cancellation.
2. If written notification of cancellation is received between 15-30 days prior to the function date, Nutmeg and Pepper will refund 50% of your deposit unless rebooking for another date or you can choose to keep the whole amount in credit for another event to be booked within 2 years of the deposit.
3. If written notification of cancellation is received less than 15 days prior to the function date, Nutmeg and Pepper will not refund your deposit due to cost of Food/Labour/overheads and amount that has already been used to obtain service/food/equipment.
4. If less than 48 hours notice is given, food and administration costs will apply as per above.
5. If less than 24 hours notice is given, food, administration and staff costs will apply. Staff will be late cancellation fees will also be required.

Insurance

Nutmeg and Pepper is particularly conscious of taking care with all the equipment used for your function. Nutmeg and Pepper cannot take responsibility in the unlikely event of damage or loss to equipment (broken glassware, crockery etc). The costs are the responsibility of the client Nutmeg and Pepper are holders of full public and product liability insurance ($50,000,000.00) and workers compensation for staff insurance. 

Should you wish to move your event date due to border restrictions or possible lockdown but not confirmed lockdown, if no food has been ordered or prepared then your event will sit as a credit to be moved to a later date.

Nutmeg and Pepper can not be held responsible for unforeseen Covid restrictions place on any event enforced by the State or Federal Government.

At no time will Nutmeg and Pepper be liable for food unable to be used and have a strict policy of passing any unused food onto Foodbank or other local Church or Charity Not For Profit Organisations.

At all times Nutmeg and Pepper will order food as close to your date as possible to minimise Food Components of your event from being lost or having to be topped up for future event dates. Please understand that some of our suppliers require advance notice due to delivery constraints including Meat/Seafood being ordered from Tasmania, Far North Qld and also Organic Produce that we utilise from Granite Belt and Murwillumbah.

Guest Numbers and Restrictions - when booking your event we suggest that you always book for your minimum numbers and you are more than welcome to increase these numbers and staff required closer to your date. Please note if your event is effected by Border Closures and your numbers decrease we have a minimum decrease amount. Events paid in full will not be able to reduce numbers due to our No Refund Policy. Any events having a deposit paid and booked over 3 months out from their Event date will be allowed to reduce numbers but no lower than our Minimum for Events - General Events Min number are 30 pax. Wedding Min numbers are 30 - 50 guests depending on location. ie: home wedding 30 pax and event space 50 pax.

Should you require any special considerations and you have given sufficient notice we are more than happy to try and accommodate exceptions. But at no time will refunds be handed out due to our ongoing survival as a Small Business

If you have any questions please feel free to contact us to discuss further,

Thanks for your understanding

The Team at Nutmeg and Pepper Catering

NB: Food Component/Preparation includes the Overheads of Chefs Preparation, Overheads (including Rent, Equipment, Utilities and any Packaging required for the preparation of the event)

Disclaimers and Acknowledgements 

FOOD ALLERGY DISCLAIMER

At Nutmeg and Pepper Catering, every attempt is made to identify ingredients that may cause an allergic reaction, for those with food allergies. However there is always the risk of contamination as in our kitchen we use products such as milk, eggs, gluten, soy, peanuts, tree nuts, sesame, wheat, lupin, fish & shellfish. Although we have strict cross contamination policies, we cannot guarantee a total absence of these products in any of our items. Due to the nature of some allergies we take precautions to use a full sterilised or allergy dedicated Kitchen.

As set out by Food Standards Australia New Zealand (FSANZ) disclaims liability, including for negligence, for any loss or injury directly or indirectly sustained by any person as a result of any reliance upon (including reading or using) Food/Products provided by Nutmeg and Pepper Catering. Any person relying on Nutmeg and Pepper Catering are required to provide their own food if not satisfied with any of our production/catering provided under the guidelines of Australia New Zealand Food Standards Code.

By ordering Catering from Nutmeg and Pepper, you acknowledge all the above and that that in no event shall Nutmeg and Pepper Catering or any Staff Member be liable for any loss, injury or damage resulting from any Catering/Food/Product that is provided by Nutmeg and Pepper Catering. © Food Standards Australia New Zealand guidelines are followed and adhered to at all times during cooking, storage and delivery of all food/products/catering.